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Frequently Asked Questions

 

Membership

What is a Nexwear membership?

With Nexwear, you're always in control. Customers can subscribe for auto shipments and save money on orders or simply make one time purchases. 

Customers who subscribe and save money are enrolled into our customizable membership program where everyone has the option to pick their shipment schedule and customize your shipments to fit your needs. You're always in control and can modify or cancel anytime, no worries. 

Customers who make one-time purchases, are not enrolled into any subscription or automatic shipments. 


Protective Underwear

  All orders are shipped same day, until 5PM PST.  Customers who subscribe and save, orders are shipped at the frequency selected at checkout. Tracking details will be provided to your email. 


Bladder Control Pads

All orders are shipped same day, until 5PM PST. Customers can subscribe and save or make one time purchases. Customers who subscribe and save, orders are shipped at the frequency selected at checkout. Tracking details will be provided to your email.


Nutritious Vitamins  

All orders are shipped same day, until 5PM PST. Customers can subscribe and save or make one time purchases. Customers who subscribe and save, orders are shipped at the frequency selected at checkout. Tracking details will be provided to your email.



Modify your membership. 

Easily modify or cancel your membership anytime, sign into your account here! Modify current and future orders, shipping addresses, payment details and your membership.
 

You can reach us at +1-866-420-6997, M-F between 7 AM and 5 PM PST. 


For cancellations, click on "manage subscriptions". Make sure you click "Cancel" next to each product that you no longer want to receive by 11:59 PM EST the day before your scheduled ship date to ensure the order does not process.

Need to make an account? 

If you have not created an account yet, you will need to register here! 
Once completed, an email will be sent to you to "activate" your account. 

Email subject "customer account activation" - click activate your account. Please sign into your account. 


You now have access to manage your account as you please. Modify current and future orders, shipping addresses, payment details and your membership. 


Need help? You can reach us at +1-866-420-6997, M-F between 7 AM and 5 PM PST.


For cancellations, click on "manage subscriptions".  Make sure you click "Cancel" next to each product that you no longer want to receive by 11:59 PM EST the day before your scheduled ship date to ensure the order does not process.

Nexwear Rewards

Nexwear now offers a rewards program, where customers can earn points and save even more money! 

Visit our Rewards page here to enroll and start saving. 


100 points for signing up. 

Each dollar you spend = 1 point earned. 

200 Points = $10 Off

300 Points = $15 Off

400 Points = $20 Off

Refer a friend for 200 points. 

And so much more! 

Can I skip my orders? 

Yes, absolutely! You're in control, always! Simply sign into your account here! 

Satisfaction Guarantee

Yes, that's right, you're satisfaction matters! If you're not 100% satisfied with our products or services, we'll be sure to work with you to resolve any matter! Simply contact customer services at 1-866-420-6997 or email us at feedback@nexwear.com. 

Bladder Control Pads

What Pads do you offer? 

We offer Moderate Regular, Maximum Regular, Maximum Long and Ultimate. 

How many come in a pack and how much do they cost? 

We sell our Bladder Control Pads in 30 count and 90 count packages, to save you time and money. All packages are shipped same day, until 5PM PST. Shipping is FREE if you subscribe and save with our 90 count packages or just a small amount for one-time purchases.


Best Offer:

Moderate Regular 90 Count is $29.99 (.33 each) - Subscribe & Save 5% Off, price is $28.49 ($.31 each)

Maximum Regular 90 Count is $34.99 (.38 each) - Subscribe and Save 5% Off, price is $33.24 ($.36 each)

Maximum Long 90 Count is $39.99 (.44 each) - Subscribe and Save 5% Off, price is $37.99 ($.42 each)

Ultimate 90 Count is $47.99 (.53 each) - Subscribe and Save 5% Off, price is $45.59 ($.50 each)


Just Give Us A Try: 

Moderate Regular 30 Count is $17.99 (.59 each) - Subscribe & Save 5% Off, price is $17.09 ($.56 each)

Maximum Regular 30 Count is $19.99 (.66 each) - Subscribe and Save 5% Off, price is $18.99 ($.63 each)

Maximum Long 30 Count is $21.99 (.73 each) - Subscribe and Save 5% Off, price is $20.89 ($.69 each)

Ultimate 30 Count is $23.99 (.79 each) - Subscribe and Save 5% Off, price is $22.79 ($.75 each)

How absorbent are they? 

Moderate Regular can absorb 1.5 cups. 

Maximum Regular can absorb 2.5 cups.

Maximum Long can absorb 3 cups.

Ultimate can absorb 4 cups.

How long are they? 

Moderate Regular is 10 inches 

Maximum Regular is 12 inches

Maximum Long is 13.75 inches

Ultimate is 15.75 inches

Do they stay in place? 

Absolutely! These pads were designed with quality in mind. With triple adhesive strips, say goodbye to shifting and bunching. 


Underwear

Can Nexwear be used for overnight use?

Yes, Nexwear offers maximum protection. 

Why Nexwear?

It’s simple: Nexwear is the only company to offer no-fail protection and complete discretion.

What are Eco-travels / Disposable Pouches for?

We designed the Eco-travels / Disposable Pouch for ultimate convenience and discretion. Discreet to carry, use and throw away after use. Because discretion doesn’t stop even when you are on the go!

How do I know what size to order?

Small covers waist sizes 16" - 27"
Medium covers waist sizes 28" - 34"
Large covers waist sizes 32" - 44"
Extra Large covers waist sizes 42" - 56" 
Need a bigger size? Send us an email to see how we can help. 

Which is the back? 

The back is always indicated by red stitching at the top of the waistband when stretched

How much does it cost? 

Restock Package, $.49 each for 60 pairs and 60 disposable Eco-Travel Pouches. Shipping is FREE for members. 

Not a member? No problem, shipping is just $7.99 for one-time purchases. 
Just tell us where to send it. 

What do these look like? 

Do you offer both Men's and Women's product?

Absolutely! Our products were designed to fit and feel great for both men and women. 

Can your products hold fecal? 

Yes! With cutting edge technology, our products were designed to contain liquids, solids and semi-solids. Also, these are odor neutralizing, so it's one less thing to worry about. 

Are these machine washable? 

No. Our products were designed for one time use only. 

Nutritious Vitamins

You Sell Vitamins? Where are they made? 

Of course! We've made it easy to get all your health essentials in one place. Proudly made in the USA! We offer a Women's Multi Vitamin With Biotin and an Immune Booster with Elderberry. 

How much do they cost? 

These nutritious vitamins are sold in small 60 count bottles to save you time and money. All packages are shipped same day, until 5PM PST. Shipping is FREE if you subscribe and save or just $5 for one-time purchases.


Immune Booster With Elderberry is $14.99 (.24 each) - Subscribe & Save 10% Off, price is $13.49 ($.22 each)

Women's Multi Vitamin With Biotin is $14.99 (.24 each) - Subscribe and Save 10% Off, price is $13.49 ($.22 each)


What is the serving size and what are the ingredients? 

Percentage daily values are based on a 2,000 calorie diet. 


Immune Booster With Elderberry

60 Gummies – suggested to take 1 a day

Serving Size Per Container: 60 

19 Calories

2 grams carbohydrates (2%)

1.5 grams total sugars

50 mg vitamin C (55.5%)

5 mg zinc (45.5%)

75 mg Elderberry extract

3 mg Sodium

Other ingredients: Maltose Syrup, Purified Water,Sucrose, Polydextrose, Carrageenan, Pectin, Sodium Hexametaphosphate, BlueberryFlavor, Vegetable Oil, Carnauba Wax, Trisodium Cirtate.


Women's Multi Vitamin With Biotin 

60 Gummies - suggested to take 2 per day

Serving size Per Container: 30 

20 Calories

4 grams carbohydrates (1%)

4 grams added sugars (8%)

450 mg Vitamin A (50%) 

36 mg Vitamin C (40%) 

25 mg Vitamin D (125%) 

15 mg Vitamin E (100%) 

8 mg niacin (50%)

1.7 mg Vitamin B6 (100%) 

400 mg folate (100%) 

4.8 mg Vitamin B12 (200%) 

30 mg biotin (100%)

3 mg pantothenic acid (60%) 

Other Ingredients: Dextrose, Sucrose, Pectin, Citric Acid, Sodium, Citrate, Natural Peach, Orange And Strawberry Flavors, Vegetable Oil, Beta-Carotene, Purple Carrot Juice Concentrate. 


Are they capsules? 

No. Aren't you tired of taking pills? We are too. Both the Immune Booster and the Women's Multi Vitamin are new innovative chewable gummies. 

They're great tasting and naturally flavored with 1/2 the total sugar from other leading brands. The all-encompassing formula includes all-natural ingredients with long lasting effects. 

How are they shipped? 

All orders are shipped the same day until 5PM PST. USPS will deliver your order in two to three days from the date it shipped. You'll always be notified of the shipment and tracking details via email once your order has been processed. 


Where do I store them? 

Easy. Store them in a cool, dry place. And be sure to keep out of reach of small children. 

Will these treat or cure my other conditions? 

No. This product is not intended to diagnose, treat, cure or prevent any disease. 

Payment

What forms of payments do you accept?

We accept all major Credit Cards and PayPal.

When is my Credit Card charged?

We charge your card only when we ship you product.

Do you accept insurance? 

While we don't accept insurance at this time, some of our customers provide a receipt to their insurance company for potential reimbursement. 

Can I pay with a check? 

Yes! Absolutely. If you'd like to pay with a check, email us at feedback@nexwear.com and our customer service team will be happy to help.  

Shipping

Is shipping really free for members?

Yes! It’s part of the premium service Nexwear delivers. Become a member and save! 

How can I track my order?

It’s easy! We'll always send tracking details in our email communications or you can simply log in to your account and click on your latest order. Need help? Email or call us anytime, we are always here for you!

When will my product arrive? 

Depending on location...


Restock and Pad orders arrive 3-6 days once it's shipped. 


So you can easily track your package, we'll always email you tracking information for every order. 


*Please note that our warehouse is not open on weekends, so, depending on the day that you place your order, packages may take longer to arrive. In order for your order to process on the same day, it must be placed by 4 PM PST.

What carriers do you use to ship Nexwear orders? 

Restock orders and bladder control pads are sent using UPS Surepost, where USPS delivers the package on the last mile. 

*Our packages are very discreet, so nobody will know what's inside. Box with a label, that's it! 

Do you ship outside of the United States? 

We do! However, there is an added international shipping fee applied. 

Free Shipping Over $50

Shipping is ALWAYS FREE when you spend $50 or more with Nexwear essentials. 

The Nexwear Commitment

What is the Nexwear Commitment? 

Nexwear is committed to donating product back to our local communities. Each time you purchase Nexwear incontinence products, you also make a powerful choice to help your local community. By partnering up with senior care center providers and women's shelters across the nation, our shared commitment is to help others in need by supplying incontinence and health supplies. 

Return & Refund Policy

Can I return my order? 

Unfortunately, due to the nature and intimacy of these products, returns and refunds are handled on a case by case basis. Typically, we are unable to accept any returns once an order has been shipped and delivered. We are able to accept returns but the package MUST be in their original unopened box or it will not qualify for a return or a refund. Shipping labels will not be provided and the cost of shipping the product back to Nexwear is solely the customers responsibility. Returns and refunds past 30 days will not qualify.

No returns will be accepted without prior approval from nexwear customer service team. Call us at 866-420-6997 or email us at feedback@nexwear.com for approval. 

Please feel free to donate unused products to a friend or to your local homeless shelter. 
Please visit https://www.hud.gov/findshelter to locate a shelter near you. 

Can I get a refund? 

 Once your order arrives, due to the medical nature of these products, refunds will not be given. If you refuse your order and is returned back to our warehouse in its original unopened state, a $9.99 restocking fee is applied to your refund.