"We'd Love To Hear From You" Call us at 1-866-420-6997, Email us at
Feedback@nexwear.com, Available Monday through Friday 8 AM - 4 PM PST.
What is a Nexwear membership?
With Nexwear, you're always in control. Customers can subscribe for auto shipments and save money on orders or simply make one time purchases.
Customers who subscribe and save money are enrolled into our customizable membership program where everyone has the option to pick their shipment schedule and customize your shipments to fit your needs. You're always in control and can modify or cancel anytime, no worries.
Customers who make one-time purchases, are not enrolled into any subscription or automatic shipments.
All orders are shipped same day, until 4PM PST. Customers who subscribe and save, orders are shipped at the frequency selected at checkout. Tracking details will be provided to your email.
Bladder Control Pads
All orders are shipped same day, until 4PM PST. Customers can subscribe and save or make one time purchases. Customers who subscribe and save, orders are shipped at the frequency selected at checkout. Tracking details will be provided to your email.
Modify your membership.
Easily modify or cancel your membership anytime, sign into your account here! Modify current and future orders, shipping addresses, payment details and your membership. You can reach us at +1-866-420-6997, M-F between 7 AM and 4 PM PST. For cancellations, click on "manage subscriptions". Make sure you click "Cancel" next to each product that you no longer want to receive by 11:59 PM EST the day before your scheduled ship date to ensure the order does not process.
Need to make an account?
If you have not created an account yet, you will need to register here! Once completed, an email will be sent to you to "activate" your account.
Email subject "customer account activation" - click activate your account. Please sign into your account.
You now have access to manage your account as you please. Modify current and future orders, shipping addresses, payment details and your membership.
Need help? You can reach us at +1-866-420-6997, M-F between 7 AM and 4 PM PST. For cancellations, click on "manage subscriptions". Make sure you click "Cancel" next to each product that you no longer want to receive by 11:59 PM EST the day before your scheduled ship date to ensure the order does not process.
Nexwear now offers a rewards program, where customers can earn points and save even more money! Visit our Rewards page here to enroll and start saving. 100 points for signing up. Each dollar you spend = 1 point earned. 200 Points = $10 Off 300 Points = $15 Off 400 Points = $20 Off Refer a friend for 200 points. And so much more!
Can I skip my orders?
Yes, absolutely! You're in control, always! Simply sign into your account here!
Yes, that's right, you're satisfaction matters! If you're not 100% satisfied with our products or services, we'll be sure to work with you to resolve any matter! Simply contact customer services at 1-866-420-6997 or email us at email@example.com.
Bladder Control Pads
What Pads do you offer?
We offer Moderate Regular, Maximum Regular, Maximum Long and Ultimate.
How many come in a pack and how much do they cost?
These premium products are priced very aggressively and vary based on size of the pad and how many are sold. We have purchasing options available for both one-time orders and subscriptions. With subscriptions, you will save 5% on every purchase plus always get FREE shipping with your order of 90 pads or more. Additionally, we offer FREE shipping with your purchase of $50 or more. Please click here for our current pricing and pads options.
How absorbent are they?
Moderate Regular can absorb 1.5 cups. Maximum Regular can absorb 2.5 cups. Maximum Long can absorb 3 cups. Ultimate can absorb 4 cups.
How long are they?
Moderate Regular is 10 inches Maximum Regular is 12 inches Maximum Long is 13.75 inches Ultimate is 15.75 inches
Do they stay in place?
Absolutely! These pads were designed with quality in mind. With triple adhesive strips, say goodbye to shifting and bunching.
Can Nexwear be used for overnight use?
"Yes! Nexwear underwear were deigned to be both comfortable and effective for daytime or nighttime use.
It’s simple: Nexwear is the only company to offer no-fail protection and complete discretion.
How do I know what size to order?
Available in three sizes: S/M = 28” – 38”, Pant sizes 6-12 L/XL = 38” – 48”, Pant sizes 12-22 XXL = 48” – 64”, Pant sizes 22+ Need a bigger size? Send us an email to see how we can help.
Which is the back?
All of our underwear products are marked with the size to clearly indicate the front from the back.
How much does it cost?
These premium products are priced very aggressively and vary based on size of the underwear and how many are sold. We have purchasing options available for both one-time orders and subscriptions. With subscriptions, you will save 5% on every purchase plus we offer FREE shipping with your purchase of $50 or more. Please click here for our current pricing and underwear options.
What do these look like?
Do you offer both Men's and Women's product?
Absolutely! Our products were designed to fit and feel great for both men and women.
Can your products hold fecal?
Yes! With cutting edge technology, our products were designed to contain liquids, solids and semi-solids. Also, these are odor neutralizing, so it's one less thing to worry about.
Are these machine washable?
No. Our products were designed for one time use only.
Can I reuse my Nexwear underwear?
No. Multiple uses can cause irritation and or infection. Nexwear underwear is designed for maximum protection, but it's a one-time use disposable product.
What material is your product made from?
Our underwear was designed with cloth-like material to be soft to the touch and discreet under clothing. The ultra-thin modern fit is fashion friendly and made to fit like any other underwear.
Does Nexwear underwear come in different colors?
Not yet. But we are dedicated to product feedback and improvements and are working on adding new colors soon!
What forms of payments do you accept?
We accept all major Credit Cards and PayPal.
When is my Credit Card charged?
We charge your card only when we ship you product.
Do you accept insurance?
While we don't accept insurance at this time, some of our customers provide a receipt to their insurance company for potential reimbursement.
Can I pay with a check?
Yes! Absolutely. If you'd like to pay with a check, email us at firstname.lastname@example.org and our customer service team will be happy to help.
Is shipping really free for members?
Yes! It’s part of the premium service Nexwear delivers. Become a member and save!
How can I track my order?
It’s easy! We'll always send tracking details in our email communications or you can simply log in to your account and click on your latest order. Need help? Email or call us anytime, we are always here for you!
When will my product arrive?
Depending on location... Restock and Pad orders arrive 3-6 days once it's shipped. So you can easily track your package, we'll always email you tracking information for every order. *Please note that our warehouse is not open on weekends, so, depending on the day that you place your order, packages may take longer to arrive. In order for your order to process on the same day, it must be placed by 4 PM PST.
What carriers do you use to ship Nexwear orders?
We partner with the best carriers in the business like FedEx, UPS and USPS to ensure safe and efficient deliveries of your orders.
Do you ship outside of the United States?
We do! However, there is an added international shipping fee applied.
Free Shipping Over $50
Shipping is ALWAYS FREE when you spend $50 or more with Nexwear essentials.
The Nexwear Commitment
What is the Nexwear Commitment?
Nexwear is committed to donating product back to our local communities. Each time you purchase Nexwear incontinence products, you also make a powerful choice to help your local community. By partnering up with senior care center providers and women's shelters across the nation, our shared commitment is to help others in need by supplying incontinence and health supplies.
Return & Refund Policy
Can I return my order?
We know you'll love our products and services but sometimes, things happen and we're here to help. Returns and refunds are handled on a case by case basis. Please contact our customer service department by phone or email for approval.
No returns will be accepted without prior approval from nexwear customer service team. Call us at 866-420-6997 or email us at email@example.com for approval.
Please feel free to donate unused products to a friend or to your local homeless shelter. Please visit https://www.hud.gov/findshelter to locate a shelter near you.
Can I get a refund?
Once your order arrives, due to the medical nature of these products, refunds will not be given. If you refuse your order and is returned back to our warehouse in its original unopened state, a $9.99 restocking fee is applied to your refund.