Return Policy
Returns and Exchange
Unfortunately, due to the nature of our product, we cannot accept returns or exchanges. We understand that relationships don’t always work out and we hope you’ll come back to try our new products. Except as explicitly provided for in these Terms of Service, all fees and sales are FINAL AND NON-REFUNDABLE to the fullest extent permitted by law and any refunds or credits shall be made in our sole and absolute discretion. Our decision, if any, to issue a refund or credit shall not entitle you or any other user of the Services to any discounts, credits or refunds in the future for similar events and/or occurrences.
We know you'll love our products and services but sometimes, things happen and we're here to help. Returns and refunds are handled on a case by case basis. Please contact our customer service department by phone or email for approval. No returns will be accepted without prior approval from nexwear customer service team. Call us at 866-420-6997 or email us at feedback@nexwear.com for approval. Please feel free to donate unused products to a friend or to your local homeless shelter. Please visit https://www.hud.gov/findshelter to locate a shelter near you.
Once your order arrives, due to the medical nature of these products, refunds will not be given. If you refuse your order and is returned back to our warehouse in its original unopened state, a $9.99 restocking fee is applied to your refund.
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